Accessibility Statement
West Midlands Institute for Weight Management
Operated by ElizabethPharma Ltd
Company No: 12596850
Trading from: Pennfields Medical Centre, Wolverhampton
Last updated: 1 March 2026
Commitment to Accessibility
West Midlands Institute for Weight Management is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards in accordance with the Equality Act 2010 (England and Wales).
As a private healthcare provider, we recognise our legal duty to make reasonable adjustments so disabled persons are not placed at a substantial disadvantage when accessing our services.
Compliance Status
This website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard.
The website is built entirely on the Wix platform. While we strive to ensure accessibility across all pages and booking functions, we acknowledge that some areas may not yet fully meet WCAG 2.2 AA requirements. Accessibility improvements are reviewed on an ongoing basis.
Measures Taken to Support Accessibility
We aim to:
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Use clear, plain English medical explanations
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Maintain logical heading structure and content order
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Ensure appropriate colour contrast
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Enable keyboard navigation where supported by the Wix platform
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Provide alternative text for images where applicable
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Allow users to contact us by telephone if online booking is difficult
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Offer information in alternative formats upon request
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Arrange interpreter services upon request
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Provide longer appointments where required for disability-related needs
Third-Party Content
Some website functionality relies on third-party services, including:
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PayPal payment processing
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Online booking system
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“Let’s Chat” messaging function
We do not control the accessibility of third-party platforms. However, we select widely used providers that aim to meet recognised accessibility standards.
Online Booking and Alternative Access
Booking is available online; however, patients who experience difficulty using the website may contact us by telephone for assistance.
Telephone: 07477 835373
Email: bhatti061989@hotmail.com
We will assist with bookings or provide information in an accessible format upon request.
Physical Accessibility of Premises
Consultations take place at Pennfields Medical Centre, Wolverhampton.
The premises provide:
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Step-free access
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Wheelchair accessibility
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Disabled parking nearby
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Accessible toilet facilities
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Private consultation room
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Option for extended appointment times where required
We encourage patients to inform us in advance of any accessibility needs so appropriate arrangements can be made.
What to Do If You Experience Accessibility Issues
If you encounter any accessibility barriers on this website, please contact:
Accessibility Contact:
Hassan Bhatti
Email: bhatti061989@hotmail.com
Telephone: 07477 835373
We aim to respond within 3 working days.
Complaints and Escalation
If you are not satisfied with our response, you may:
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Follow our internal complaints procedure.
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Seek independent advice from the Equality Advisory and Support Service (EASS):
Website: https://www.equalityadvisoryservice.com
Telephone: 0808 800 0082
Review of This Statement
This Accessibility Statement is reviewed annually or sooner if significant website changes occur.
End of Statement
