Refund Policy

ElizabethPharma Ltd
West Midlands Institute for Weight Management

Effective Date: 01.03.2026

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1. Overview

This Refund & Cancellation Policy forms part of the legally binding agreement between ElizabethPharma Ltd (“we”, “us”, “our”) and the patient (“you”).

It explains your rights regarding cancellation, rescheduling, and refunds for weight-management consultations and prescription services provided in the United Kingdom.

All services are delivered in person only.

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2. 14-Day Cancellation Right (Online Bookings)

If you book a consultation online, you have a statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days of booking.

However:

• If you request that your consultation takes place within the 14-day cancellation period, you expressly agree that the service may begin before the cancellation period ends.

• Once the consultation has been fully delivered, your 14-day cancellation right no longer applies.

If cancellation is exercised within the 14-day period and the service has not yet been provided, you will receive a full refund.

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3. Appointment Cancellations by Patients

Outside of the statutory 14-day cooling-off period, the following applies:

• 5 or more working days’ notice: Full refund (100%)

• 48 hours or more notice: 50% refund

• Less than 24 hours’ notice: No refund

• Failure to attend (No-show): 50% refund

Cancellation requests must be made directly via the contact details listed on our website.

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4. Rescheduling Policy

Appointments may be rescheduled free of charge.

There is no fixed time limit for rescheduling; however, repeated late changes may be reviewed at our discretion.

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5. Clinical Assessment & Suitability

If, following consultation, you are deemed clinically unsuitable for weight-loss medication:

• A 50% refund of the consultation fee will be issued.

If you are deemed clinically suitable for treatment:

• No refund will be issued beyond this point, as clinical assessment and prescribing decision-making have been completed.

 

 

6. Prescription & Medication Policy

Once a prescription has been issued and/or medication has been supplied:

• No refunds will be provided.

• Prescription medicines cannot be returned.

• Medicines cannot be resold or reused under UK medicines legislation.

Refunds may only be considered in the case of a verified dispensing error.

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7. Dissatisfaction with Consultation Outcome

If you are dissatisfied with the consultation outcome:

• Refunds will be considered on a case-by-case basis, at our sole discretion.

Clinical judgement and prescribing decisions remain the responsibility of the prescriber.

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8. Force Majeure / Clinic Cancellation

If we cancel your appointment due to:

• Illness

• Emergency

• Unforeseen clinic closure

• Events beyond our reasonable control

You will receive a full refund.

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9. Payment Disputes & Chargebacks

All payment disputes must be raised directly with ElizabethPharma Ltd before initiating any PayPal chargeback or third-party dispute process.

We reserve the right to suspend future bookings if chargebacks are initiated without prior contact.

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10. Refund Processing

Approved refunds will:

• Be processed within 7–14 working days

• Be returned via the original payment method (PayPal)

• Not be subject to any transaction or processing fee deduction

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11. Limitation of Liability

ElizabethPharma Ltd is not liable for:

• Failure to achieve weight-loss outcomes

• Variation in individual response to treatment

• Outcomes influenced by non-adherence to advice

All treatment decisions are based on professional clinical assessment and current UK prescribing standards.

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12. Governing Law

This policy is governed by the laws of England and Wales

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End of Policy